Werner Warranty

What guarantee comes with my ladder and do I need to register it?

Our 10 year guarantee applies across Werner Professional EN131 ladders, roof ladders, retail and warehouse steps. 5 year guarantee applies across Werner Non-Professional EN131 ladders, EN14975 loft ladders, work platforms, stepstools, telescopic ladders and fall protection. Our accessories and access towers come with a 1 year guarantee.

The guarantee information can be found on the product packaging. There is no need to register your product to activate your guarantee, simply keep your receipt and if you need to make a claim please contact us.

Our guarantees include faults arising from defects in workmanship or materials except for -

Ordinary wear and tear of the product.
Damage caused by misuse or abuse of the product.
Damage caused by failure to comply with all written warnings and instructions for the product.
Damage caused by an attempted repair of the product.

Material - means a material or component used by Werner in the manufacture of the product.

Workmanship - means the handling, assembly and manufacturing processes performed by or on behalf of Werner in order to manufacture the product.