Hikoki Warranty

dewalt.jpg

 

Please consult HiKOKI’s website at www.hikoki-powertools.co.uk or call 01908 660663 to locate your nearest service facility for warranty and non-warranty service on HiKOKI Power Tools.

More more information on HiKOKI’s warranty services please visit their website here: www.hikoki-powertools.co.uk/service.

 

HiKoki Warranty

The HiKOKI Heavy Duty Warranty scheme covers cordless and electric power tools. As of November 2019, we no longer require registration to be completed for the 3 year warranty. In the event of a warranty claim all you need to do is complete a warranty return, but please note you must have your proof of purchase.

The extended warranty is still subject to terms and conditions. Some batteries and tools are not eligible for the extended warranty.

IF YOU HAVE AN EXISTING WARRANTY:

Any warranty registrations that were entered on the Hitachi Power Tools site have been archived in accordance with GDPR. You have the right to access your data or have your data deleted at any time. If you would like a copy of your warranty data, please email info@hikoki-powertools.co.uk.

 

Products Covered

All HiKOKI cordless power tools purchased and delivered to an address in the United Kingdom.

All HiKOKI electric power tools purchased and delivered to an address in the United Kingdom.

4.0Ah Li-Ion Batteries

5.0Ah Li-Ion Batteries

6.0Ah Li-Ion Batteries

 

Products not covered

Gas nailers. These are covered by the standard 12 month manufacturer’s warranty.

Petrol tools. These are covered by the standard 12 month manufacturer’s warranty.

Fleet tools. These are covered by a 3 month warranty against manufacturing defects.

HiKOKI power tools are warranted to the original owner to be free from defect in materials and workmanship for a period of three (3) years from the original purchase date (see exceptions below).

 

Exceptions

This warranty extension offer does not cover items that HiKOKI Power Tools deem to be consumable, for example:

  • Carbon Brushes
  • Batteries (except 4.0Ah, 5.0Ah and 6.0Ah Li-Ion batteries as above)
  • Battery chargers
  • Chucks
  • Accessories
  • Storage equipment such as tool bags, cases, tool vaults
  • Nailer bumpers, driver blades and O rings

This extended warranty offer is only open to HiKOKI products purchased new within the UK bearing a visible serial number and ‘CE’ marking. This extended limited warranty is not available to hire fleet; a standard three (3) months is available only.

Defects in materials or workmanship or damages result from repairs or alterations which have been made or attempted by others or the unauthorised use of nonconforming parts.

The damage is due to normal wear and tear.

This warranty is void if:

  • Defects in materials or workmanship or damages result from repairs or alterations which have been made or attempted by others or the unauthorised use of nonconforming parts.
  • The damage is due to normal wear and tear.
  • The damage is due to abuse (including overloading of the HiKOKI Product beyond capacity), improper maintenance, neglect or accident.
  • The damage is due to use of the HiKOKI Product after partial failure, use with improper accessories or non-compliance with operating instructions.
  • The damage is due to slight deviations from specification that do not affect tool function or value.

 

Warranty Coverage

The warranty period begins from the time the tool is purchased from new. The starting date is the date on the original sales receipt. Services provided under the extended warranty to the tool do not renew or lengthen the warranty period.

Once a valid warranty claim has been received (within the warranty period) the defect shall be corrected by means of repair or equivalent replacement (in full working order). If the defective tool is replaced, the faulty machine shall become the property of HiKOKI Power Tools.

A valid warranty claim requires the submission of the complete tool (with matching serial number to that on the registration form), the original sales receipt that must show model number and purchase date.

Delivery Charges for invalid claims may be charged at HiKOKI Power Tools discretion. Invalid claims may be repairable, in which case an estimate of the costs involved could be offered.

HiKOKI will only collect or repair tools purchased under warranty from a UK address.

!