DeWalt Warranty

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DeWalt Returns

The quickest way for UK customers to submit a returns claim is to visit the link here or call 01753 511234.

Customers in Ireland can complete an online returns form for Frank Clark LTD, who are the authorized Ireland DeWalt Service Agent. You can access the collection form here.

 

DeWalt European Power Tools 1 Year Guarantee

DEWALT is confident of the quality of its products and offers an outstanding guarantee for professional users of the product. This guarantee statement is in addition to and in no way prejudices your contractual rights as a professional user or your statutory rights as a private non-professional user. The guarantee is valid within the territories of the Member States of the European Union and the European Free Trade Area.

Subject to the DEWALT European PPT Guarantee terms and conditions available from your local DEWALT office, seller or at www.2helpU.com, if your DEWALT product becomes defective due to faulty materials or workmanship within 12 months from the date of purchase, DEWALT may replace all defective parts free of charge, or at our discretion, replace the unit free of charge.

DEWALT reserves the right to refuse any claim under this guarantee which in the opinion of the authorised repair agent is not in accordance with the stated DEWALT European Guarantee terms and conditions.

If you wish to make a claim, contact your seller or check the location of your nearest authorised DEWALT repair agent online, in the DEWALT catalogue or contact your DEWALT office at the address indicated in the instruction manual.

A list of authorised DEWALT repair agents and full details of our after-sales service is available on the Internet at: www.2helpU.com

 

DeWalt European Power Tools (PT) 3 Year Guarantee

The DEWALT European PT Guarantee for your product may be extended from 1 year to 3 years from the date of purchase subject to the following terms and conditions.

 

1. REGISTRATION

The product is registered by the original DEWALT Product user within 4 Weeks of Purchase at www.DEWALT.eu/3. (DEWALT Product user contact details, tool catalogue number, serial number and date code required).

Kits comprising a range of tools are excluded from registration; individual tools from kits must be registered.

 

2. GENERAL TERMS AND CONDITIONS

2.1 The DEWALT European PT 3 Year Guarantee is available to the original DEWALT product user who has purchased the DEWALT products from an authorised DEWALT European reseller for use in the course of their trade or profession. The DEWALT European PT Guarantee is not available to persons purchasing DEWALT products for the purpose of resale or Hire.

2.2 This guarantee is not transferrable. It is only available to the original DEWALT product user who has purchased and registered the product as identified above.

2.3 In addition to the terms and conditions outlined in this document, the terms and conditions stated in the DEWALT European PT Guarantee also apply.

2.4 A product repair or replacement under this guarantee does not extend or renew the guarantee period. The 3 year guarantee period starts from the original purchase date and ends 36 months later.

2.5 By registering the product under the DEWALT European PT 3 year guarantee the DEWALT product user accepts the terms and conditions specified above and that the product is excluded from the DEWALT 30-1-1 policy withdrawn 01-01-2016.

 

3. PRODUCTS EXCLUDED FROM THE DEWALT EUROPEAN PT 3 YEAR GUARANTEE.

In addition to the product exclusions stated in the DEWALT European PT Guarantee, section 3, the following DEWALT branded products are also excluded:

 

  • Fastening Tools e.g. Nailers, Powder Impact tools.
  • Batteries and Chargers.
  • Rebuilt or Reconditioned products identified with additional markings – “Factory rework” and/or “Q”.
  • Compressors and generators.

 

4. MAKING A GUARANTEE CLAIM

4.1 To make a guarantee claim contact your seller or check the location of your nearest DEWALT authorised DEWALT repair agent at www.2helpU.com.

4.2 The DEWALT Tool must be returned to the seller or an authorised DEWALT repair agent with all parts complete, with the original proof of purchase and a valid DEWALT European 3 year guarantee certificate.

4.3 DEWALT reserves the right to refuse any claim under this guarantee which in the opinion of the authorised repair agent is not due to material or manufacturing defect or in accordance with the stated DEWALT European PT Guarantee terms and conditions.

 

5. CHANGES TO TERMS AND CONDITIONS

5.1 DEWALT reserves the right to review and amend its guarantee policies, periods and product eligibility without notice as DEWALT considers appropriate.

5.2 Current DEWALT European PT Guarantee Terms and Conditions are available from www.2helpU.com, your local DEWALT seller or DEWALT office.

Please click here for the full terms and conditions of our warranty.

 

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