Belle Warranty

To arrange your warranty return, please complete and submit the following online form: https://forms.office.com/e/mEisbRADni

Period of warranty

All products manufactured and supplied by Altrad Belle carry an eighteen month warranty from date of invoice to dealer or twelve months from date of sale to customer whichever occurs first.

 

Engine warranty

The warranty for the engines fitted to Altrad Belle products is with the engine manufacturer and any claim is handled through the local appointed engine manufacturers agent.

 

To comply with carrier regulations please drain fuel and oil from all machines, failure to do so will delay the return process. If a mixer is being returned for a repair, please retain the drum and stand at your premises to assist our carrier. Please note that if on return any item or machine is found to not be within warranty due to neglect, abuse or any other exclusions: the carriage, labour and any incurred cost will apply and be provided through a void of warranty (VOW) quotation. Altrad Belle can not be held responsible for any damage caused as a result of re-handling and onward
transit of equipment. Further information on warranty exclusions, warranty conditions, maintenance and servicing and invalidation of warranty can be obtained via the Altrad Belle warranty policy.

 

Below is the warranty information provided by Altrad Belle:

(i) The Company shall at its option either repair or replace free of charge any item which fails within twelve months from the date of delivery where it is shown to the Company’s reasonable satisfaction that such failure results from the Company’s faulty design, workmanship or material and provided further that in respect of parts not of the Company’s own manufacture, the Company gives to the Customer only such guarantee as the manufacturer gives to the Company. The repaired or replacement part shall be supplied free of charge but the Company’s liability as to delivery and fitting or other expenses shall be limited to carriage paid in the U.K. or F.O.B. U.K. port. The defective part shall become the property of the Company and shall be held to its order.
(ii) Save as is provided in paragraph (i) above, and save in respect of death or personal injury arising from the negligence of the Company, its employees or agents, the Company’s liability for any claim or claims for direct, indirect or consequential injury, loss or damage (including loss of profit arising out of or in connection with any defect in the Goods or any act, omission, neglect or default (whether or not the same constitutes a fundamental breach of the contract or breach of a fundamental term thereof) of the Company its employees or agents in the performance by the Company of its obligations under the contract shall be limited to (twice) the contract value or the sum of (five thousand) pounds whichever shall be the lesser.
(iii) Except as expressly provided in these Conditions of Sale the Company shall be under no liability whatsoever to the Customer (whether in contract or in negligence) and all other conditions, warranties or obligations whether express or implied by law, trade custom, practice or otherwise are hereby excluded.
(iv) Except where the customer is able to prove that the Company was guilty of any negligence or breach of contract giving rise to a claim hereunder the Customer shall indemnify the Company in respect of any liability which the Company may incur whether by way of court proceedings or by bona fide out of court settlement as a result of any claim against the Company under Part 1 of the Consumer Protection Act 1987 or otherwise.
(v) The Customer shall take all steps necessary to ensure that all safety instructions and advice supplied by the Company in relation to the Goods are passed on to the end user and will ensure so far as it is able to do so that the Goods are used only in accordance with the Company’s recommendations as to safety and in any event in accordance with the Company’s operating instructions.

 

For any further information or questions, please contact the Altrad Belle service department (warranty & technical) on:

Tel: 01298 84606 (Option 2)

Email: warranty@altrad-belle.com